Prorently
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Support Centre

We're here.
Let's fix it fast.

Most issues resolved in under 4 hours. WhatsApp us for anything urgent — our team is live Mon-Sat, 9 AM to 9 PM IST.

Agreement Engine
Operational
Updated now
Digio e-Sign
Operational
Updated now
Razorpay
Operational
Updated now
WhatsApp Delivery
Operational
Updated now
Tenant Portal
Operational
Updated now
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Contact Channels

Choose the fastest path based on urgency and issue type.

WhatsApp Support
Fastest - under 2h

Best for OTP failures, tenant signing blocks, and urgent payment status checks.

Open WhatsApp
Email Support
4 to 8h

Best for document corrections, billing clarifications, and file-based issues.

Email contact@prorently.in

Support Hours

DayHours (IST)Primary channel
Monday09:00 - 19:00WhatsApp + Email
Tuesday09:00 - 19:00WhatsApp + Email
Wednesday09:00 - 19:00WhatsApp + Email
Thursday09:00 - 19:00WhatsApp + Email
Friday09:00 - 19:00WhatsApp + Email
Saturday10:00 - 17:00Ticket + WhatsApp
Sunday emergency note: outage-only triage is available for production payment and signing failures.

Open a Support Ticket

Share complete details once. We route your case to the right team directly.

SAFE MESSAGING
  • Stamp duty is state-specific. Use the Stamp Duty Calculator for current state guidance and official verification links.
  • Calculator coverage is state-wise (including Maharashtra, Karnataka, Tamil Nadu, UP and others); avoid blanket India-wide claims.
  • Maharashtra: UI output is an estimate for planning. IGR portal output is authoritative before payment.
Fields marked in the form are required. We use this information only for case handling.

Ticket received

Your issue is logged. We will respond as per the selected channel SLA.

SUP-0000
Keep this reference for follow-up.

Frequently Asked Questions

Self-serve
Open stamp duty calculator
Use state-wise formulas, official portal links, and estimate breakdowns before raising a ticket.
Self-serve
Retry tenant e-sign flow
Use the signing flow preview to identify Aadhaar or OTP mismatch points.
Self-serve
Track agreement status
Check agreement lifecycle state before reporting missing documents.
Self-serve
Review notification logs
Confirm reminder delivery and read state from the notification center.